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Check In Protocol Agreement

Please review the Check In Protocols below. Once you have read and understand each protocol please sign and date this form.

• ONE family member is allowed to accompany your pet during their appointment.

  ○ You are welcome to wear a mask if you prefer, but it is not required. If you choose to remain curbside for any reason we are more than happy to accommodate that request.
  ○ If you have children that are not of legal age to be left unattended in the vehicle, we kindly ask that you wait in your vehicle with them for the duration of your appointment.

• Technician and surgical appointments will remain as curbside ONLY appointments.
• There are kennels located on the left of the lobby. The kennels allow us to hospitalize patients that require extensive medical treatment.

  ○ Please do not approach the kennels or allow your pet to approach the kennels.
  ○ To ensure that everyone remains safe you will be escorted through the lobby into the exam room by a staff member.

• All dogs must be on a leash and all cats must be in a carrier. If your cat is not in a carrier you may purchase one from us for $10.00.
• Only one person is permitted to be in the lobby to pick up food or medications at a time. If there is already a client in the lobby we ask that you please wait outside until they exit the hospital.

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Additional Notes:

• We would like to warn you our hospital is very small in size. During your appointment you may hear a discordant mixture of mostly unpleasant sounds, including phones ringing, cages shutting, machines beeping, distant conversations, cats meowing and dogs barking. Many surgical patients cry out when they are waking up from anesthesia, they may also stumble in their kennels making a low booming noise; this is normal and we don’t want you to be alarmed.
• Please keep in mind; now that we are opening our doors to the public we will have to decrease the amount of appointments that we can schedule daily. Please be patient with our receptionists when you call to schedule an appointment. They are trained to triage cases over the phone to determine urgency. They will do their best to give you the soonest available appointment.

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Check In Protocol

Medical Appointment Protocol: Curbside Is Optional

1. When you arrive, park in any of the parking spots in front of the clinic; call or text us to check in.
2. A technician will call you when they are ready and ask you to walk up to the door. Please remember only ONE person is allowed in the exam room.

   a. If you would rather wait in your vehicle, that is an option as well!
   b. If you have children that are not of legal age to be left unattended in the vehicle, we kindly ask that you wait in your vehicle with them for the duration of your appointment.

3. You will then be escorted to an exam room where we will ask you to remain during your appointment.
4. Once your appointment is over, payment will be collected in the exam room, and a staff member will escort you to the door.

Surgical Appointment Protocol: Curbside Only

1. When you arrive, park in any of the parking spots in front of the clinic; call or text us to check in.
2. A receptionist will bring you surgical paperwork to fill out unless you fill it out online prior to your appointment.
3. Once your paperwork is complete please call or text us to let us know.
4. Then a technician will come to your vehicle and will bring your pet in (to limit the amount of people in the building we are asking all pet parents to remain outside for surgical appointment drop off & pickup).
5. When you arrive to pick up your pet please pull into the fire lane, call us to let us know you are here, and a technician will discharge your patient outside.

Technician Appointment Protocol: Curbside Only

1. When you arrive, park in any of the parking spots in front of the clinic; call or text us to check in.
2. A technician will come to your vehicle and will bring your pet in (to limit the amount of people in the building we are asking all pet parents to remain outside for technician appointments).
3. The technician will bring your pet back to the car when they are done and collect payment outside.

Medication/Food Pickup: Curbside Is Optional
Please note: All medications (including preventatives) require 24-48 hour advance notice for refills. There is an $8.00 restocking fee if your medication is not picked up within 14 days.

1. Please call or text us in advance to let us know you are on the way.
2. When you arrive you may do one of the following options:

   a. Park in the fire lane and call us to bring the medication out to you.
   b. ONE person may enter the building to pick up the medication.

3. If there is already a client in the lobby please remain outside until that client exits the building.